Effective Date: October 10, 2025

 We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us through our services, website ([Your Website URL]), or other means such as phone, email, or in-person interactions. By engaging with our services, you agree to the terms of this Privacy Policy.

We collect information to provide, improve, and personalize our HVAC services. The types of information we may collect include:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Information: Details about your HVAC system, service history, appointment scheduling, and payment information (e.g., credit card details or billing address).
• Account Information: If you create an account on our website, we may collect login credentials (e.g., username and password).
• Correspondence: Communications with us, such as inquiries, complaints, or feedback submitted via email, phone, or forms.

• Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on our site.
• Cookies and Tracking Technologies: We may use cookies, web beacons, or similar technologies to enhance your experience, analyze website performance, or deliver targeted advertisements.
• Location Data: General location information (e.g., city or zip code) to provide localized services or promotions.

• We may receive information from third-party partners, such as referral services, marketing agencies, or payment processors, to facilitate our services or marketing efforts.

We use the information we collect for the following purposes:

• Service Delivery: To schedule appointments, provide HVAC installation, maintenance, or repair services, and process payments.
• Customer Support: To respond to inquiries, resolve issues, or provide updates about our services.
• Marketing and Communications: To send promotional offers, newsletters, or updates about our services (you may opt out at any time).
• Website Improvement: To analyze website usage and improve user experience.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests.
• Fraud Prevention: To protect against fraudulent or unauthorized transactions.

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, scheduling platforms, or marketing agencies) who assist us in delivering services. These vendors are contractually obligated to protect your information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal Obligations: To comply with legal requirements, such as responding to subpoenas, court orders, or government investigations.
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or the public.

Our website may use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website performance and user behavior.
• Deliver personalized advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-Out: opt out of marketing communications by clicking “unsubscribe” in emails or contacting us directly.
• Do Not Track: Some browsers offer “Do Not Track” settings. Our website may not respond to these signals, but you can manage tracking via cookie settings.

To exercise these rights, please contact us at [Insert Contact Information, e.g., email or phone number].

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Please review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:

LYON A.C.C.
4723 FAYETTEVILLE RD DURHAM N.C.
919.389.0084
LYONAIRFLOW@GMAIL.COM
COMMUNITYCOMFORTAC.COM